Planning your next vacation to Jamaica is exciting, but navigating airport logistics can sometimes feel overwhelming.
That's where Club Mobay, the premium airport service at Montego Bay's Sangster International Airport, comes in.
Whether you're a seasoned traveler or visiting Jamaica for the first time, Club Mobay is designed to make your airport experience seamless and stress-free.
If you've been considering Club Mobay for your trip, you probably have questions about cost, services, and overall experience.
We're here to give you all the details you need, broken down in an easy-to-read FAQ format. Spoiler alert—it's worth every penny!
Tip for travelers: If you're still deciding between the Club Mobay and Sandals Lounge experience, you can learn more in our comparison article, Club Mobay vs Sandals Lounge: Which Airport Experience is Better?
I first used Club Mobay as a paying traveler and loved the experience so much, I started recommending it to others. I’m now an affiliate, which means I may earn a small commission if you book through my link—at no extra cost to you. I only share what I personally use and trust.
What is Club Mobay, and What Services Does It Offer?
Club Mobay is a VIP airport experience offering fast-track services through airport lines, including immigration, customs, and security. On top of that, it includes access to luxurious lounges stocked with complimentary food, beverages, Wi-Fi, and more.
There are two main services:
- Arrival Service (meet-and-greet at the gate, fast track through lines, arrival lounge access)
- Departure Service (priority security screening, departure lounge access)
Check out our in-depth guides to these services for more details:
- Arrival Service:
- Adults (13 and older): $50
- Children (2-12): $25
- Infants (under 2): Free
- Departure Service:
- Adults (13 and older): $35
- Children (2-12): $23
- Infants (under 2): Free
Pro Tip: Booking both arrival and departure services ensures a stress-free experience for your entire trip.
Ready to make your departure experience as memorable as your arrival? Check out how in my article here.
Is Club Mobay Worth It?
Absolutely! Here's why so many travelers swear by it:
- Convenience: Fast-track services save you from waiting in long immigration and customs lines (which, at peak times, can feel endless).
- Luxury Experience: Enjoy lounge access that includes unlimited drinks, snacks, and Wi-Fi.
- Peace of Mind: With Club Mobay's expert reps guiding you every step of the way, you can relax knowing someone has your back.
For a deeper look at the experiences included, check out our “Complete Guide to Club Mobay.
I break down the costs of Club Mobay in my article here.
How Do I Book Club Mobay Services in Advance?
Booking Club Mobay is easy and can be done in just a few steps:
- Visit the official reservation site here.
- Choose your service (Arrival, Departure, or both).
- Enter your travel details (flight number, time, etc.).
- Complete your payment securely.
- Receive a confirmation email, which you'll show upon arrival.
Important Note: Book at least 48 hours before your flight to ensure availability. The service is popular, and slots fill up quickly, especially during peak travel times!
Can I book Club Mobay at the Airport?
Arrival Service: Club Mobay Arrival Service must be booked at least 48 hours before your flight. It cannot be booked upon arrival.
There is a limited amount of spots per hour to keep the fast-track lines moving, so don't wait to book.
Departure: Because Club Mobay is the only air-conditioned lounge and has designated seating, it sells out in advance.
But unlike arrivals, if you're at the airport and wishing you had reserved, you can walk in to see if there's any last-minute availability.
Can I Use Club Mobay for Both Arrival and Departure Services?
Yes! Club Mobay offers packages for both Arrival and Departure Services, and you can book them together or separately. While there's no pricing discount for combining the services, many travelers appreciate the full VIP experience throughout their trip.
What is Included in the Club Mobay Arrival Experience?
The Arrival Experience is all about personal service, skipping lines, and starting your vacation off right.
- Your private personal escort will meet you at your gate. No, getting lost, rushing to get ahead of the crowds, or finding a meet-up point. Your personal Club Mobay representative will meet you on the gangway on your flight.
- Fast-track both the immigration line and the customs lines. your representative will walk you through a separate fast-track line for both immigration and customs, only available for a limited few.
- Luggage cart. You're on vacation and far too relaxed to carry your bags- so your Club Mobay representative will have a luggage cart waiting for you right at baggage claim.
- Private lounge with cocktails and food near the transportation pick-up spot. Your Club Mobay representative will help you find your transportation and ensure you are relaxed and refreshed while you wait.
Fun Fact: Club Mobay's only offers a few Arrival Experience spots each hour to ensure your fast-track experience. So book early to avoid a sellout!
Want more details on Club Mobay's arrival service? Get them in his breakdown.
What is Included in the Club Mobay Departure Lounge Experience?
The Departure Lounge is a stylish, air-conditioned space where you can relax while waiting for your flight. Here's what you can expect:
- Fast-Track Security Screening (TSA Precheck equivalent) to breeze through airport lines.
- Reserved seating for your group in the private air-conditioned lounge.
- Complimentary snacks and beverages at the open bar.
- Access to charging stations, Wi-Fi, and bathroom facilities.
- A peaceful atmosphere away from the bustling terminal.
- Designated seating so you don'tt have to worry about waiting for a seat or someone taking yours.
Fun Fact: Club Mobay's lounge is the only air-conditioned option at Sangster Airport. Say goodbye to sweating it out while waiting for your boarding call!
Discover 5 things you didn't know were included in Club Mobay but are in my article here.
Are Children Allowed at Club Mobay?
Club Mobay offers experiences for both adults only and those traveling with children.
For the Arrival Experience, Club Mobay is a great way to get the family through immigration and customs with a professional set of hands to assist you.
In the Departure Lounge, there are designated family areas with activities and adult-only sections. This ensures everyone's travel style is accommodated.
If you're traveling with kids, each child over the age of 2 years will need a ticket for Club Mobay.
Do Children Need Separate Passes for Club Mobay?
Yes, children between the ages of 2 and 12 will need their own passes:
- Arrival Lounge: $25 per child
- Departure Lounge: $23 per child
Infants under 2 are free!
Check out all my Club Mobay resources here.
What if I have a Flight Change- Can I Change My Club Mobay Booking?
Yes, changes and cancellations are possible up to 48 hours before your scheduled service for a full refund.
When you book, you will instantly receive a confirmation email that explains all the details on how to easily change or alter your reservation.
Simply forward your confirmation email with the subject line “Flight Change” to reservations@vipattractions.com. Be sure to list your new flight details in the body.
There is no charge or fee for changes to your Club Mobay reservation if you inform them at least 48 hours before your flight.
Learn how to make the most of your time at Montego Bay airport here.
How do I Cancel my Club Mobay Booking?
To cancel or reschedule:
- Email the team at with the subject line, “Cancellation Request.”
- Include your booking details, and you'll receive confirmation.
How Busy is the Lounge During Peak Travel Times?
Club Mobay manages crowds and popularity in two key ways: 1. limited capacity; it does sell out (so book early), and 2. designated seating.
When you arrive, you'll be given a designated seat, so you don't have to worry about it being taken or fighting to find a good one.
Club Mobay prioritizes a calm, relaxing atmosphere, even during busy seasons. Capacity is carefully managed to maintain comfort and exclusivity.
However, it's best to book early during peak travel months (December-April) to secure your spot.
After two arrivals without it, learn why I never travel to Jamaica without Club Mobay now.
Does Club Mobay Cater to Dietary Restrictions or Allergies?
Yes. If you have specific dietary needs, the staff at Club Mobay can assist you. Their food and beverage options include a variety of choices, but it's a good idea to notify the lounge staff upon arrival for personalized assistance.
Like most airport lounges, they have limited capacity to make specialized food on demand.
If you give them a heads-up, they can do their best to accommodate you, and you will have a variety of choices upon arrival from the normal selection as well.
I am gluten-free and dairy-free and had no problems finding food I was able to eat on the premade selection they had available that day.
What is the Difference Between Club Mobay and Sandals Lounge?
The key difference is that Club Mobay offers fast-track line services for both arrivals and departures, while the Sandals Lounge is simply a waiting area for Sandals guests before their resort shuttle.
With Club Mobay, you fast-track immigration and customs and have a personal escort with a luggage cart. Then you get to enjoy cocktails and bites in the lounge.
Sandals Lounge services are only after you've cleared customs, immigration, and baggage. You're on your own for those unless you reserve Club Mobay.
If you value a VIP airport experience, Club Mobay is the superior option.
See my full breakdown, “Club Mobay vs Sandals Lounge: Which Airport Experience is Better
Make Your Jamaican Getaway Effortless with Club Mobay
From fast-track immigration to the luxurious lounges, Club Mobay elevates the traditional airport experience into something truly memorable and stress-free. Whether you need a smooth arrival, a stylish departure, or both, Club Mobay's services ensure the ultimate convenience as you start and end your Jamaican adventure.
Ready to book? Reserve your Club Mobay Arrivals, Departure or Bundle experience here.
